Refund policy

Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a refund.

Eligibility for Refunds
To be eligible, your item must be in the same condition that you received it, unused, and in its original packaging. Proof of purchase is required.

However, in many cases, we may issue a refund without requiring you to return the item. This helps speed up the process and reduces unnecessary shipping delays.

How to Request a Refund
To start a return or refund request, contact us at aerofold@aerofold.store with your order number and details of the issue. Our team will review your request and provide instructions.

Please note: Items sent back without contacting us first will not be accepted.

Damages and Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 7 days with photo evidence so we can resolve the issue quickly.

Non-Returnable Items
Certain items cannot be returned, including perishable goods, custom or personalized items, and personal care products. Sale items and gift cards are also non-refundable.

Exchanges
We do not offer direct exchanges. If you would like a different item, please request a refund and place a new order.

European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unused and in original packaging.

Refunds
Once your request is approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

If you have not received your refund within 15 business days of approval, please contact us at aerofold@aerofold.store.